About
Dedicated and results-oriented professional with a strong foundation in computer operations, administrative support, and customer service, complemented by an Ordinary National Diploma in Computer Science. Proven ability to manage daily operations, enhance customer satisfaction, and efficiently handle data. Eager to leverage organizational skills, technical proficiency in Microsoft Office and internet navigation, and strong communication abilities to contribute to a dynamic team environment and support organizational advancement.
Work
Harvard Gadgets Limited
|Tech Person/Acting Manager
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Summary
Currently provides critical computer operations and customer support, ensuring efficient service delivery and client satisfaction for a technology solutions provider.
Highlights
Analyzes and documents diverse customer business requirements, contributing to tailored service delivery strategies and improved client satisfaction.
Manages comprehensive client communication, conducting proactive follow-up calls and messages that enhance engagement and support sales initiatives.
Cultivates and maintains strong customer relationships, which has led to consistent positive feedback and repeat business for essential technology services.
Delivers high-quality customer care across all interactions, efficiently resolving inquiries and contributing to a professional and positive client experience.
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Summary
Operated computer systems and provided technical assistance, ensuring smooth client interactions and efficient service delivery in a retail computer environment.
Highlights
Provided essential computer operation support to an average of 50+ daily customers, ensuring seamless access to services and systems.
Maintained accurate records of computer usage and service requests, supporting efficient resource allocation and inventory management.
Contributed to a positive customer experience by ensuring high standards of technical assistance and a welcoming environment.
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Summary
Managed part-time computer operations, assisting customers with internet access and basic technical support in a high-traffic cybercafe environment.
Highlights
Assisted an average of 30+ daily customers with internet access, printing, and software applications, ensuring seamless service.
Provided first-line technical support for common computer issues, resolving 90% of user problems on the spot to maintain operational flow.
Ensured a clean and organized work environment, enhancing customer comfort and operational efficiency.
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Summary
Provided comprehensive administrative and secretarial support, ensuring efficient office operations and effective communication within an academic setting.
Highlights
Managed daily office correspondence, including emails and documents, ensuring timely and accurate information flow for academic staff.
Assisted with scheduling appointments and coordinating meetings for faculty and administration, optimizing time management.
Supported general administrative tasks, contributing to a smooth and productive learning and work environment.
Education
Awards
Participant, Beyond Barriers Brainpower (BBBP)
Awarded By
Beyond Barriers Brainpower (BBBP)
Recognized for participation in the Beyond Barriers Brainpower program, demonstrating commitment to intellectual development and problem-solving.
Languages
English
Annang
Skills
Technical Skills
Microsoft Office Suite, Internet Navigation, Data Entry, Computer Operations, Troubleshooting, System Maintenance.
Administrative Skills
Office Administration, Record Keeping, Scheduling, Correspondence Management, Filing Systems, Document Management.
Customer Service
Client Relations, Customer Support, Inquiry Resolution, Service Delivery, Communication, Problem-Solving.
Soft Skills
Multitasking, Organization, Time Management, Independent Work, Team Collaboration, Attention to Detail.
Online Internet Skill
All kinds of Online Jobs.
Typing Skill
Typing, Proof Reading and Formatting.
Interests
Hobbies
Reading, Writing, Typing, Sport, Entertaining (Jokes), Music.
References
Engr. Godwin Brownson
HOD-Computer Department Brianfill Polytechnic-Ikot Ekpene 07082434242
Aniekan J. Ukoka
Civil Servant-(NULGE) 07084568194
Volunteer
The Sanctuary Missions International Church, Aluu, Port Harcourt
|Media Person/TV Projector
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